More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
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A few months ago I was preoccupied with thinking about what was the best way to mark five years of social customer care; a space I had been and continue to be involved with since 2008. I decided to produce a retrospective that brought together some o...
When you are travelling, sometimes subtle shifts in the landscape creep up on you, while at other times a new feature on the horizon signals unequivocally that you have reached a new territory. I was thinking about that this week on my way back from ...
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